Refund Policy

We want you to be happy with MySubcis. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to both the Pro monthly subscription and the Lifetime one-time purchase.

Refunds are processed by our payment provider, Paddle.com, which is the Merchant of Record for all MySubcis purchases. To request a refund:

1. Go to paddle.net and look up your order using the email address you paid with.
2. Open the order and choose the option to request a refund, or contact Paddle support from that page.
3. Alternatively, contact MySubcis support from inside the app and we will help you get the refund processed.

Refunds are returned to your original payment method. Depending on your bank or card issuer, it can take up to 10 business days for the funds to appear.

Cancelling your Pro subscription stops future renewals. You will continue to have Pro access until the end of your current billing period and will not be charged again. Cancelling on its own does not automatically issue a refund for the most recent payment — if you also want a refund, request one as described above within the 30-day window.

After 30 days we generally do not issue refunds, but if something has gone wrong — for example a duplicate charge, an unrecognised payment, or a serious issue with the Service — please get in touch and we will work with you and Paddle to put it right.

Nothing in this policy affects any statutory rights you may have as a consumer under the laws of your country, including any mandatory right to cancel a distance contract.